Ermes Consulting born from an enthusiast entrepreneur in Medellín, Colombia in 2008 as an alternative to work as employee, due to the complex situation in that country at that moment.
Long hours of hard work, and previous experience accumulated as a professional, helped to start the consultancy business and relationships in that country. The main focus was to help companies to implement complex middleware solutions like IBM Websphere MQ Series, but soon it incorporated third party products from other latin-american countries, targeted to call centers.
In that field, we helped companies to build from scratch, complex configurations for IP PBX servers, combined with proprietary hardware-software solutions for proactive and predictive dialing.
As a complementary software offering, we started on the CRM field, going quickly to the best of them: Salesforce.
After a shortage as a company in Colombia, and moving to the Netherlands for some years, we returned to America, this time to US, to bring our customers the best of breed consultancy for Salesforce ecosystem.
Our Core Values
Our core values drive our work from the beginning to end. We commit to these main values, not only as our business values but as our life drivers.
- Trust: As Salesforce, we believe this is the most powerful asset any business can bring. Trust is hard to earn and easy to lose. But it opens long lasting relationships, business related or not, as well as increasing revenues for all the parties. Same for every solution we deliver to the market and every relationship we have as business and as a group of people.
- Customer Success: To our customer’s success follow our success. That’s basic reasoning. But it goes beyond what the customers want; it’s about moving one step further.
- Simplicity: This is the most powerful concept behind every solution, even the ones for complex scenarios. With this value in mind, every solution could be potentially “scalable”, which means diligence.
- Innovation: We drive our business with Innovation on every challenge. We sit on top of giant’s shoulders, with a bunch of best practices, tools and frameworks, but there is always room to improve. And creativity is a capacity to relate things sometimes from different areas, together to create a unique solution for a unique problem/challenge.
- Equality: We believe on fostering creativity and innovation, as well as welfare through Equality. We have a great opportunity to ensure every human being benefits from products, experiences, and policies that foster equality.